Privacy Policy

This privacy policy tells you about the online collection and use of data by ChimpxHerbs ("we" "our" or "us") on http://chimpxherbs.com. By using this site, you understand and agree to the terms of this policy. This site may be accessed in India as well as all over the world. For data protection purposes, we are the controller and, unless otherwise noted, are also the processors of the data collected. You can browse through most of our website content without providing any information, however, all information collected may be retained and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

This privacy policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our services. This statement will be continuously assessed against new technologies, business practices, and our customers' needs.

At ChimpxHerbs, we are committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems. www.chimpxherbs.com. encrypts your credit card number and other personal information using Secure Socket Layer (SSL) technology to provide for the secure transmission of all data. Only those employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution, as it's our topmost priority to protect your confidential information and privacy.

Return Policy

Our policy lasts 7 days. If 7 days have gone by since your order delivered, unfortunately, we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as Bongs, chillums, any glass or clay items cannot be returned. We also do not accept products that are anywhere used or opened.

To complete your return, we require a receipt or proof of purchase(invoice).

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds 


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at chimpxherbs@gmail.com

 

Cancellation 

Before dispatch: Customers can cancel their orders from their account if it has not been dispatched from our warehouse. Order are usually dispatched within 24Hrs but this may vary depending on the holidays and other conditions.

After Dispatch: If the order Has been dispatched from our warehouse, we will not be able to cancel the order. If there is some genuine issue then the customer can request for return/refund after delivery.

Sale items 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bro@chimpxherbs.com and ask for the delivery address where you can ship the item back.

Terms & Conditions

Our policy lasts 7 days. If 7 days have gone by since your order delivered, unfortunately, we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as Bongs, chillums, any glass or clay items cannot be returned. We also do not accept products that are anywhere used or opened.

To complete your return, we require a receipt or proof of purchase(invoice).

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds 


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at chimpxherbs@gmail.com

 

Cancellation 

Before dispatch: Customers can cancel their orders from their account if it has not been dispatched from our warehouse. Order are usually dispatched within 24Hrs but this may vary depending on the holidays and other conditions.

After Dispatch: If the order Has been dispatched from our warehouse, we will not be able to cancel the order. If there is some genuine issue then the customer can request for return/refund after delivery.

Sale items 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bro@chimpxherbs.com and ask for the delivery address where you can ship the item back.